FAST – WordPress Support Ticket Plugin
FAST is the best WordPress support ticket plugin available.
You can now have a professional looking support ticket system on your WordPress site that is easy for your customers to use. It s so fast, it s like chatting to your customers! FAST will add to your WordPress site a complete support system. No extensions or add ons are needed.
We even use FAST ourselves to provide support tickets for our 20,000+ customers on themeforest.
Because we use FAST for our own support tickets, we know that keeping customers waiting makes them unhappy. That is why FAST will give you & your team up to the minute updates using email and slack notifications.
- Unlimited Support Tickets
- Unlimited Agent & Customer Users
- Support Unlimited Products
- Super Fast (it s like being in a chat room!)
- Assign Agents FAST will distribute tickets to agents as they arrive
- Customizable Ticket Fields Add your own fields to get more information from your customers.
- Saved Replies Save your most common replies for quick responses.
- Ticket Attachments Attach images / files to your responses
- Search Tickets Manage tickets easily with our advanced search
- Quick Hi Button adds Hi + name of customer to top of your ticket response
- Secure Fields Store ticket information externally using secure fields
- Internal Comments Make comments on tickets that are only seen by agents not customers
- Auto Close Set a timespan that tickets will automatically be closed
- FavIcon Counter Just look at the browser tab to see if you have tickets that need a response.
- Support any Envato product with FAST
- Envato Products Link your Envato Account to support all your products
- Envato Login Customers can log in using their Envato account
- Verify Envato Purchases FAST will show you if all your customers purchase information.
- View Envato Support Period Make sure your customers still have support for your product.
- FAST can be used with any WooCommerce eshop
- WooCommerce Support WooCommerce customers can create tickets using their WooCommerce account and order.
- My Orders Button Adds support buttons to WooCommerce Shop Orders Page
- Keep notified about your tickets
- Email Notifications Customers & Agents will recieve an email when their ticket has a response.
- Slack Notifications Keep track of your whole support team, FAST will post a message when any ticket is replied / created / assigned
- Email Piping Respond to tickets using only email!
- Runs on a single WordPress Page
- Works with any theme
- 10 Amazing color schemes
- Translatable via .po files
- Famous 100% solid support
- and much more