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FAST - WordPress Support Ticket Plugin

FAST – WordPress Support Ticket Plugin

in , on 14/01/2021

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FAST – WordPress Support Ticket Plugin

FAST is the best WordPress support ticket plugin available.

You can now have a professional looking support ticket system on your WordPress site that is easy for your customers to use. It s so fast, it s like chatting to your customers! FAST will add to your WordPress site a complete support system. No extensions or add ons are needed.

We even use FAST ourselves to provide support tickets for our 20,000+ customers on themeforest.

Because we use FAST for our own support tickets, we know that keeping customers waiting makes them unhappy. That is why FAST will give you & your team up to the minute updates using email and slack notifications.

FAST Features

  • Unlimited Support Tickets
  • Unlimited Agent & Customer Users
  • Support Unlimited Products
  • Super Fast (it s like being in a chat room!)
  • Assign Agents FAST will distribute tickets to agents as they arrive
  • Customizable Ticket Fields Add your own fields to get more information from your customers.
  • Saved Replies Save your most common replies for quick responses.
  • Ticket Attachments Attach images / files to your responses
  • Search Tickets Manage tickets easily with our advanced search
  • Quick Hi Button adds Hi + name of customer to top of your ticket response
  • Secure Fields Store ticket information externally using secure fields
  • Internal Comments Make comments on tickets that are only seen by agents not customers
  • Auto Close Set a timespan that tickets will automatically be closed
  • FavIcon Counter Just look at the browser tab to see if you have tickets that need a response.
  • Support any Envato product with FAST
  • Envato Products Link your Envato Account to support all your products
  • Envato Login Customers can log in using their Envato account
  • Verify Envato Purchases FAST will show you if all your customers purchase information.
  • View Envato Support Period Make sure your customers still have support for your product.
  • FAST can be used with any WooCommerce eshop
  • WooCommerce Support WooCommerce customers can create tickets using their WooCommerce account and order.
  • My Orders Button Adds support buttons to WooCommerce Shop Orders Page
  • Keep notified about your tickets
  • Email Notifications Customers & Agents will recieve an email when their ticket has a response.
  • Slack Notifications Keep track of your whole support team, FAST will post a message when any ticket is replied / created / assigned
  • Email Piping Respond to tickets using only email!
  • Runs on a single WordPress Page
  • Works with any theme
  • 10 Amazing color schemes
  • Translatable via .po files
  • Famous 100% solid support
  • and much more

Release Information

  • Version
    :

    1.15.4

  • Last Updated
    :

    14/01/2021

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